Customer Relations Representative - State Farm Agent Team Member
Full Time • North Olmsted - OH
Responsive recruiter
Replies within 24 hours
Benefits:
- 401(k)
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
"Money does not buy happiness, but happy people are usually successful and make money... My job is to provide an environment where my employees want to show up every day, create a positive culture and thrive" - Robert Anderson, Owner/Agent
About Us:
We’ve proudly been in business for 9 years, growing into a thriving agency with 13 team members across two offices. As a family-owned and operated business, we’re dedicated to creating a fun, exciting, and supportive work environment where our team can thrive. As a family-owned agency, we prioritize a collaborative and enjoyable workplace. Beyond work, we are deeply committed to giving back, supporting many local charities, and helping our communities thrive.
About Me:
I hold a BBA in Finance from Stephen F. Austin State University and an MBA in Finance/Accounting from the University of Houston. My background has shaped the way we operate our business—with a strong focus on financial expertise, community engagement, and fostering a supportive team environment.
About Us:
We’ve proudly been in business for 9 years, growing into a thriving agency with 13 team members across two offices. As a family-owned and operated business, we’re dedicated to creating a fun, exciting, and supportive work environment where our team can thrive. As a family-owned agency, we prioritize a collaborative and enjoyable workplace. Beyond work, we are deeply committed to giving back, supporting many local charities, and helping our communities thrive.
About Me:
I hold a BBA in Finance from Stephen F. Austin State University and an MBA in Finance/Accounting from the University of Houston. My background has shaped the way we operate our business—with a strong focus on financial expertise, community engagement, and fostering a supportive team environment.
Why Join Us?
If you’re looking for a career where you can grow professionally, make a meaningful impact in your community, and enjoy a positive and exciting work environment, we’d love to have you join our team.
If you’re looking for a career where you can grow professionally, make a meaningful impact in your community, and enjoy a positive and exciting work environment, we’d love to have you join our team.
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Robbie Anderson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
Compensation: $36,000.00 - $65,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in North Olmsted, OH and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none